Forum Mobile User Journeys (29th April 2012)

What do people actually do on a web forum? Here’s my account of browsing my favourite 2 forums. They use phpBB and I viewed them on my Nokia N900 during a 1 hour train journey.

GTAMP Forums

  1. Opened from the Bookmarks home screen.
  2. 13 areas arranged in 3 sections.
  3. Could see 2 areas had replies thanks to icon being red.
  4. Clicked 2nd area in new tab. (It’s a more interesting area.)
  5. 2 topics had new replies thanks to icon being red and additional orange icon.
  6. Clicked 1st topic icon for First unread message. (15 in thread; context not needed.)
  7. Read the message.
  8. Closed window.
  9. Clicked 2nd topic as it was all new.
  10. Read messages. (5 in thread; all new, needed all in sequence.)
  11. Clicked Add Reply.
  12. Typed my reply. Clicked Submit.
  13. Saw my reply was added.
  14. Closed window.
  15. Closed window for area.
  16. Returned to forum home.
  17. Clicked 2nd area.
  18. Clicked the topic with new replies.
  19. Read the new message. (2 in thread; needed context as new message was badly written.)
  20. Closed window.
  21. End of session.

Accessify Forum

  1. Opened from the Bookmarks home screen.
  2. 10 areas arranged in 3 sections.
  3. Saw 1 area had new messages thanks to icon being orange.
  4. Clicked the area.
  5. Saw the topic with a new message thanks to icon being orange and additional orange icon.
  6. Clicked the topic.
  7. Read the new topic. (6 in thread; all new so needed sequence.)
  8. Clicked Add Reply.
  9. Typed my reply. Clicked Preview.
  10. Checked my reply and made a couple of corrections. Clicked Submit.
  11. Saw my reply was added.
  12. Closed the window.